Looking to work at the forefront of a global education revolution? This role may be for you.
Founded in 2013, Crimson Education is one of the fastest-growing EduTech companies in the world. Currently valued at $245M Crimson touts key investors such as Chow Tai Fook Education Group and Tiger Global as well as prestigious board members including Lawrence Summers (Former Harvard President and Former Chief Economist of the World Bank), Tomohiro Hoshi (Founding member of Stanford Online High School) and John Key (Former Prime Minister of New Zealand).
We are a mission-driven team with the goal of helping students unlock their full potential through technology and global connection. We match each student with a personalised team of online mentors to help accelerate their academics, extracurriculars, and applications, ultimately preparing them for top university admissions.
Our Thailand team is growing rapidly. We are looking for an enthusiastic candidate to help us expand our presence.
This is a full-time position, based in Bangkok, Thailand.
The purpose of this role is to oversee smooth customer experience across a variety of Crimson programs, by:
Delivering - high quality and engaging program experience that facilitate student outcomes and satisfaction
Provides access to leading services, content & curricula that support the programs and teams delivering them
Serve as the “project manager” for the student journey
What are the main responsibilities for this role?
Making calls and responding to inquiries from leads to qualify them for sales processes, ensuring that data is diligently, accurately entered and managed within Crimson’s Client Relations Management (CRM) system Salesforce
Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce
Measure identified KPI
Planning and running local events to increase brand awareness for Crimson
Establish, develop and maintain positive and professional customer interactions and relationships for Crimson
Continuously improving sales techniques, process and enhancing industry knowledge
Engaging in outreach activities such as presenting at school talks, careers, expos, and Crimson seminars when required
Attending industry events as required
Collating fortnightly sales reports in an accurate and concise manner for management
Any other duties required by Crimson
What skills and experience are required?
Minimum 3 years experience in telesales with a proven success record
Proficient in English and Thai - Spoken/Written
Patience and ability to engage customers in a conversation.
Experience in Customer Service, Customer Success
Experience in university admissions (US & UK as priority) will be preferred but not required
Excellent communication skills
Excellent organization skills
Excellent interpersonal skills and problem-solving skills
Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
Experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platforms