New Zealand-based Edutech company Crimson Education was founded in 2013 from the idea that through personalised education, we can transform students into the world leaders of tomorrow. Since then, we have rapidly grown a mission-driven team who are dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and consultants worldwide who work with over 20,000 students.
Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, Canada, UK and beyond.
This is a full-time position, based in Mexico City, Mexico or remotely.
This role is responsible for consulting and tutoring sales.
What success looks like:
Achieving agreed upon sales targets and outcomes
Identifying and interacting with new leads/customers
Establishing rapport with new leads via phone and email to initiate sales consultations
Conducting sales consultations and academic assessments in a professional manner and that aligns with the Crimson brand and culture.
Presenting, promoting and pitching Crimson products as per the company sales process to prospective customers
Establishing, developing and maintaining positive and professional customer interactions and relationships
Consistent and timely on-boarding of new clients to the Education Coordination team as per Crimson’s new client onboarding process
Contacting existing clients to inform and upsell them on new developments within Crimson’s product offering.
Expediting the resolution of customer problems and complaints to maximize satisfaction
Continuously improving sales techniques and enhancing industry knowledge
Ensuring that data is diligently and accurately entered/managed within Crimson’s Client Relations Management (CRM) system
Submitting fortnightly sales reports in an accurate and concise manner for management
Helping in training of new sales personnel wherever relevant
Maintaining effective communication with the Accounts team to ensure timely payment of accounts
Educating the global sales and marketing team on local market nuances in the education space
Providing feedback and suggestions on how to improve sales processes
Producing reports on customer needs, problems, interests, competitive activities, and potential for new products and services
What skills and experience are required?
Proficient in English and Spanish - Spoken/Written
Experience in B2C sales
Experience in university admissions (US & UK as priority) will be preferred but not required
Excellent communication skills
Excellent organisation skills
Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
Experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platforms