New Zealand-based Edutech company Crimson Education was founded in 2013 from the idea that through personalised education, we can transform students into the world leaders of tomorrow. Since then, we have rapidly grown a mission-driven team who are dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and consultants worldwide who work with over 20,000 students.
Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, Canada, UK and beyond.
Our office is inside the Taipei 101 building. This is a full-time position, based in Taiwan (Remote work). Normal working time is Tuesday to Saturday, 10am - 7pm.
The purpose of this role is to sell a variety of Crimson programs by:
Sales: Presenting, pitching and promoting services to prospective and current clients the Crimson offers (crimson core consulting, crimson research institute, internship, crimson global academy, athletic consulting, tutoring and more) to achieve their educational goals and meeting given revenue targets.
Business development: Working with local area marketer to generate target leads and nurturing events to clients who are currently in the sales funnel
Sales administration: diligently record all sales information into Salesforce and generate weekly reports on sales and marketing pipeline
What are the main responsibilities for this role?
Achieving agreed upon sales targets and outcomes
Identifying and interacting with new leads/customers across the Taiwan region
Moving leads through the sales funnel from marketing-ready to sales-ready
Establishing rapport with new leads via phone, in-person encounters and email to initiate sales consultations
Establishing, developing and maintaining positive and professional relationships with students and families as they move from prospect to opportunity to current customers in order to drive referrals and trust
Conducting sales consultations and academic assessments in a professional manner that aligns with the Crimson brand and culture.
Promoting the value of Crimson products as per the company sales process to prospective customers in ways that meaningfully serve their goals
Consistent and timely onboarding with 3 hours of signing of new clients and 24 hours of business time to the Education Coordination team as per Crimson’s new client onboarding process
Contacting existing clients to inform and up-sell them on new developments within Crimson’s product offering that you think would add value to their lives and experience
Expediting the resolution of customer problems and complaints to maximize satisfaction to education coordinator
Continuously improving sales techniques and enhancing industry knowledge through self development
Traveling to meet with leads and customers around the region
Working with the Local Area and Digital Marketing Teams to develop/enhance lead generation methods by identifying opportunities for campaigns, services, and distribution channels that will lead to an increase in leads that convert to sales
Engaging in outreach activities such as presenting at school talks, careers expos and Crimson seminars
Obtaining referrals by always going above and beyond to deliver student outcomes and family satisfaction
Sourcing potential organizations and markets for lead generation/partnerships
Preserving goodwill in partnerships by providing value to stakeholders
Attending industry events where relevant and providing feedback and information on market trends
Networking with high net worth individuals to acquire new leads and channels
Ensuring that data is diligently and accurately entered/managed within Crimson’s Client Relations Management (CRM) system
Submitting weekly sales reports in an accurate and concise manner for management
Helping in training of new sales personnel wherever relevant
Maintaining effective communication with the Accounts team to ensure timely payment of accounts
Providing feedback and suggestions on how to improve sales processes
Producing reports on customer needs, problems, interests, competitive activities, and potential for new products and services
What skills and experience are required?
Fluency in English and Mandarin - Spoken/Written
2+ years of experience in sales, B2C sales preferred but not required
Excellent communication skills
Excellent organisation skills
Excellent negotiation skills
Professionalism, Time and Stress Management, Result Driven, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
With an abroad university degree or living experience (US & UK as priority) will be required
Experience using CRM (Salesforce) and multiple systems and platforms