New Zealand-based Edutech company Crimson Education was founded in 2013 from the idea that through personalised education, we can transform students into the world leaders of tomorrow. Since then, we have rapidly grown a mission-driven team who are dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and consultants worldwide who work with over 20,000 students.
Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, Canada, UK, and beyond.
This is a full-time position, based in Kuala Lumpur, Malaysia. Normal working hours are flexible.
The successful Tutoring Recruitment Associate will help implement and drive value, whilst exerting the capability to engage in a diverse stakeholder group.
You’re an energetic person who loves collaborating with other members of the People team and People Leaders, but can equally get out there and create your own content or drive your own initiatives. You don’t need to have any experience in any aspects of recruitment, but should be able to maintain multiple projects at once and maintain strong relationships. We are looking for someone that is passionate and will hustle to achieve excellent results.
Proficiency in Mandarin or Russian is desirable but not required.
What are the main responsibilities for this role?
Coordinating all aspects of the online induction, service, and transition for Crimson’s tutors, mentors, and consultants (TMC’s); including onboarding and offboarding processes
Building and maintaining all relevant TMC records, including all feedback, and passing relevant reports to Service Leadership
Managing the relevant email accounts, answering all questions from tutors, and ensuring that their concerns are addressed promptly and effectively
Working to ensure that all tutors are highly engaged, set up for success, and productive within their roles in the marketplace: this includes, but is not limited to, engagement surveys, check-ins with top tutors, pay reviews, providing feedback and training, and distributing strikes
Coordinating the career progress for TMCs – giving them opportunities to participate in other Crimson functions
Analysing sales, service, and product data to deliver insights and projects that improve Tutoring business outcomes
Other tasks as needed by Service and Tutor leadership
Lead the recruitment portfolio with a strong lens for innovative, opportunities and proactive process improvement.
End-to-end recruitment of roles, including drafting job descriptions and ads, posting roles and proactive sourcing, and screening candidates.
Champion initiatives to reduce bias in the recruitment process.
Providing project management support for Crimson’s People Team programs.
Assisting the People & Performance team in the progression and moderation of operating policies, guidelines, and systems to encourage best practices within the company
Maintaining HR data integrity by ensuring the accuracy and consistency of input data.
What skills and experience are required?
Proficient in English, any ability in Russian or Mandarin is a bonus
Experience in recruitment functions is advantageous but not essential
Willingness to learn on the job
Excellent communication skills
Excellent organisation skills
Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile